Refund policy

REFUND & RETURN POLICY
Last updated: October 27, 2026

This policy applies to orders placed on apdnutraceuticals.com. Orders placed on Amazon, eBay, Walmart, Faire, or other marketplaces must be returned through that marketplace under its policy.

1. RETURNS

  • You may return unopened, unused items in their original sealed packaging within 30 days of delivery.
  • Because our products are consumable dietary supplements, we cannot accept returns of opened, used, or unsealed items. This does not apply if an item arrived damaged or defective, or was not what you ordered (see Section 5).
  • Items marked final sale, closeout, or clearance cannot be returned unless damaged, defective, or incorrect.

2. HOW TO START A RETURN

Email info@allproductsdistributor.com or call (917) 410-2197 with your name, order number, the item(s), and the reason. We will reply with return instructions and a return authorization. Please do not send items back without contacting us first.

Return address (only after you receive authorization):
All Products Distributor, Inc.
Attn: Returns
228 East Rt 59, #341
Nanuet, NY 10954

3. RETURN SHIPPING

  • Damaged, defective, or wrong items: we pay return shipping and will send a prepaid label if a return is needed. No restocking fee.
  • Change-of-mind returns (unopened, sealed items only): you pay return shipping. No restocking fee. We recommend a trackable service, because we cannot refund an item we never receive.

4. REFUNDS

  • Once we receive and inspect your return, we will email you and issue a refund to your original payment method within 5-10 business days after we receive and approve your return. Your bank or card issuer may take additional time to post it.
  • Original shipping charges are non-refundable unless the return is due to our error.

5. DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEMS

Please contact us within 7 days of delivery with your order number, a description, and photos of the item and packaging. We will send a replacement or a full refund (including shipping). We may ask you to return the item using a prepaid label we provide, or we may tell you to keep or dispose of it. You do not need to file a claim with the carrier yourself; we will handle that.

6. SOFTGELS AND HEAT

All of our softgel products (for example, Vitamin D3, Vitamin E, and Black Seed Oil softgels) are heat sensitive. In high heat, softgels can soften or stick together. We take reasonable steps when packing, but we cannot control temperatures while packages are with the carrier. When your order arrives, please bring it inside promptly and store it in a cool, dry place. If your softgels arrive damaged (for example, leaking or fused together), contact us within 7 days of delivery with photos, and we will make it right under Section 5.

7. BACKORDERS AND OUT-OF-STOCK ITEMS

Orders normally ship within 1-2 business days (see our Shipping Policy). If we cannot ship an item within that time, we will notify you promptly with a revised shipping date and give you the option to wait, choose a substitute, or cancel the unavailable item for a full refund. If we later cannot meet the revised date, we will notify you again and, unless you agree to wait, cancel and refund the unavailable item. If we split your order, you will not pay extra shipping.

8. ORDER CANCELLATIONS AND CHANGES

Contact us as soon as possible. If your order has not shipped, we will cancel or change it. Once shipped, it is handled as a return under this policy.

9. PRODUCT CONCERNS

If you experience an adverse reaction, stop use, consult your healthcare provider, and let us know at info@allproductsdistributor.com or (917) 410-2197.

10. CONTACT

All Products Distributor, Inc., doing business as APD Nutraceuticals
Rivervale, NJ 07675
(917) 410-2197
info@allproductsdistributor.com